Q. How difficult is it to set up my Zednet Website?


It's as simple as falling off a log! With your Zednet Website there is no software installation for you to worry about. The software runs live on the Internet and will already be installed for you. You do not need to know anything about programming to customise your Website, simply follow the point and click menu. If you can type (even with just one finger) and use a mouse, you can update your Website.

Q. How much does the Web Space Cost?


Your Zednet Website comes complete with 12 months hosting already included. There are no extra charges.

Q. How quickly can I get my Zednet Website?


Your Zednet Website will be set up for you within 24 business hours. When we set up your Website we will input your basic details and logo (if applicable) and test the site to make sure it is working correctly. We will then email you with all the details and tell you how to access your control panel so you can customise your Website and add your products.

Q. What about support?


Your new Zednet Website comes with a detailed Users Guide. This is a fully illustrated, step by step guide covering all the main features and explaining exactly how to customise your Zednet Website. We have found that with the aid of the Users Guide most people do not need any further help but if required we also provide full email support.

Q. What kind of computer do I need?


As long as you have access to the Internet you can use the software. So, you can run your Zednet eStore from a PC, MAC or even Web TV.

Q. will I have to install any upgrades?


No. As part of the Zednet package, we provide a free upgrade service. Any upgrades will be automatically uploaded to your Website.

Q. what name can I choose for my Website?


You can choose whatever name you wish. Your Website URL will be zednet.co.uk/yourname. We suggest you use your company name. It is better to keep it short and simple.

Q. Can I have my own domain name?


Yes, we can arrange for you to have your own domain for an additional charge. However, we find that most people are perfectly happy with a Zednet domain name.

Q. How secure is my Website?


Access to the parts of your Website where changes can be made are password protected. You can change your password at any time.

Q. Can I take orders over the Internet?


Yes. You can start taking orders from day one. Your Website includes access to our secure server so your customers can order with confidence. Simply tell the Software you require an order form to be built and thereafter every product you add will automatically be added to your order form. The order form can be updated to include the information you require (e.g. Shipping options, VAT). Your customer simply fills out the details and submits the form. An email is then automatically forwarded to your own secure email address.

Q. How often can I update my Website?


You can update your Website whenever you wish. Using the templates and menu provided you can change the text on the main pages, change your background and logo and add, delete or edit your product listings (including pictures) as often as you like. It's as simple as filling out a form.

Q. Can I add photos to my Website?


Yes. You can add either one or two photographs to each product listing. If the photograph is located on your computer or a floppy disc you can simply and quickly upload it to your Website by selecting the file and clicking a button. You do not need to know about programming - the software does it all automatically for you.

Q. What about HTML and FTP?


HTML is the code that Web pages are written in and FTP is the programming method of uploading pages to the Internet. All of the alterations you carry out to your Website using the menu are automatically converted into the HTML code and uploaded to the Website. The Software does it all for you, so there is no programming required.

Q. How do I submit my Website to the search engines?


In the first instance, we can submit your Website for you. However we also provide an online form for you to complete and submit to the search engines. You can change the META tags keywords and descriptions to describe your Website whenever you like.

Q. How can I try out the Software first?


Easy. Visit our Demo Site. Here you can open up the menu and try out the features. Remember somebody may have been there before you so don’t be surprised if the site has been altered! We have also disabled certain functions to prevent the site from being damaged.

Q. What does a standard site look like - I want to know what I will get?


We have provided a sample Standard Site as part of our Demo Site so you will know what to expect. However, your Website can be provided to you with your company details and logo etc. already input (see Silver and Gold Plans) or fully completed and set up with all your text, graphics and photos on (see Platinum Plan).

Q. What does my Website include?


The standard Zednet Package includes the following:

• Your own eCommerce ready Website based on proven templates which can be customised to your needs.
  
  
• A product listings page - for you to display your list of products or services.
  
  
• Individual product pages - a page for each product including up to two photographs and unlimited text.
  
  
• Fully Automatic Secure Order Form - A fully secure order form facility that will automatically include all your products. Can be customised to suit your needs or can be disabled if not required.
  
  
• Site search facility - An inbuilt search engine.
  
  
• Contact us page - Includes a ready made 'contact us' form for your customers to complete.
  
  
• E mail forwarding - email from the site is forwarded directly to your own existing email account.
  
  
• Up to 3 additional pages for you to use how you wish.
  
  
• Meta Tags - so that search engines can find your Website.
  
  
• Site Hosting - All hosting fees are included in the package.
  
  
• Logo - your logo if provided to us can be input on all the main pages (Silver, Gold, Platinum Plans).